1. Overview
At Jaynstar.com, we strive to provide reliable rideshare and travel tour services. This Refund Policy outlines the conditions under which refunds are granted for our services.

2. Rideshare Services Refunds
a. Ride Cancellations by User:

Before Ride Confirmation: You can cancel a ride before the driver is assigned, and you will receive a full refund.
After Ride Confirmation but Before Pickup: A cancellation fee may apply, which will be deducted from the refund.
No-Show or Cancellation After Pickup: No refunds will be provided if the driver arrives at the pickup location and you fail to show up or cancel after the ride has started.
b. Ride Cancellations by Jaynstar:

If we cancel a ride due to unforeseen circumstances (e.g., driver unavailability), you will receive a full refund or a credit for future rides.
3. Travel Tour Services Refunds
a. Tour Booking Cancellations by User:

More than 48 Hours Before the Tour: Full refund.
24-48 Hours Before the Tour: 50% refund.
Less than 24 Hours Before the Tour: No refund, except in exceptional circumstances (e.g., medical emergencies). Documentation may be required.
b. Tour Cancellations by Jaynstar:

If a tour is canceled by us due to weather conditions, insufficient participants, or other unforeseen circumstances, you will receive a full refund or the option to reschedule.
4. Refund Process
Requesting a Refund: To request a refund, please contact us at help@jaynstar.com or call +61 494 348 891 with your booking details.
Refund Timeline: Refunds will be processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
5. Exceptions and Non-Refundable Services
Processing Fees: Service fees and processing charges are non-refundable.
Promotional or Discounted Bookings: Refunds may not be available for discounted or promotional bookings.
6. Disputes and Resolution
If you are not satisfied with our services or the outcome of your refund request, please contact us. We aim to resolve disputes amicably and ensure customer satisfaction.

7. Changes to This Policy
We may update this Refund Policy periodically. Any significant changes will be communicated through our website and app.

8. Contact Information
For refund inquiries or concerns:

Email: help@jaynstar.com
Phone: +61 494 348 891