1. Overview

At JayNStar.com, we are committed to offering reliable rideshare and travel tour services. This policy explains the conditions under which refunds are granted for our services.

2. Rideshare Services Refunds

a. Ride Cancellations by the User

  • If you cancel a ride before the driver is assigned, you will receive a full refund.
  • If you cancel after the ride is confirmed but before pickup, a cancellation fee may apply, which will be deducted from your refund.
  • No refunds are provided if you fail to show up at the pickup location or cancel after the ride begins.

b. Ride Cancellations by JayNStar

  • When we cancel a ride due to unforeseen circumstances, such as driver unavailability, you will receive a full refund or credit for a future ride.

3. Travel Tour Services Refunds

a. Tour Booking Cancellations by the User

  • More than 48 Hours Before the Tour: You will receive a full refund.
  • 24–48 Hours Before the Tour: A 50% refund will be issued.
  • Less than 24 Hours Before the Tour: No refunds are issued unless exceptional circumstances apply (e.g., medical emergencies with documentation).

b. Tour Cancellations by JayNStar

  • If we cancel a tour due to weather, insufficient participants, or other unforeseen issues, you will receive a full refund or the option to reschedule.

4. Refund Process

Requesting a Refund

Refund Timeline

  • Refunds are processed within 7–10 business days. Processing times may vary based on your payment method or financial institution.

5. Exceptions and Non-Refundable Services

  • Processing Fees: These are non-refundable.
  • Promotional or Discounted Bookings: Refunds may not be available for discounted or promotional bookings.

6. Disputes and Resolution

If you are unhappy with our services or the outcome of your refund request, please contact us. We aim to resolve disputes amicably and ensure customer satisfaction.

7. Changes to This Policy

We may update this Refund Policy periodically. Any significant changes will be communicated through our website and app.

8. Contact Information

If you have questions about refunds or concerns, reach out to us: