1. Introduction
Welcome to Jaynstar.com (“we,” “our,” “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile app, which provides travel tours and rideshare services in Sydney, Australia. This policy complies with regulations for services distributed through the Google Play Store and Apple App Store.
2. Information We Collect
Personal Information:
We may collect the following personal information:
Full name, email address, and phone number
Payment information (handled by secure third-party providers)
Location data (for rideshare services)
Identification documents (for account verification purposes)
Non-Personal Information:
IP address, browser type, and operating system
Device information and app usage statistics
Cookies, tracking data, and crash reports
3. How We Collect Information
We collect personal information through:
Account registration and service bookings
Payment transactions
Customer service interactions
Mobile app permissions (e.g., location, notifications, contacts)
Automated technologies, including cookies and tracking tools
4. Purpose of Collection
We use your information to:
Provide and manage our rideshare and tour services
Process payments and verify identity
Improve our website, app, and customer experience
Send service-related communications (e.g., booking confirmations)
Send promotional materials (with your consent)
Detect and prevent fraud and ensure user safety
5. Mobile App Data Collection and Permissions
Our mobile app may request access to the following:
Location Data: Used for rideshare services and navigation.
Push Notifications: To send updates on bookings and offers.
Device Storage: To store user preferences and settings.
You can manage these permissions through your device settings. Disabling certain permissions may limit app functionality.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share it with:
Service Providers: Payment processors, cloud storage, analytics, and customer support services
Legal and Regulatory Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or asset sale
7. User Rights (Australia & Global Regulations)
Under the Australian Privacy Act 1988, GDPR, and CCPA, you have the right to:
Access, update, or delete your personal information
Object to or restrict processing of your data
Withdraw consent at any time (for data processed based on consent)
Request data portability (GDPR)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant EU authority
How to Exercise Your Rights:
To exercise your rights, please contact us at help@jaynstar.com.
8. Data Retention
We retain personal data only as long as necessary to provide our services and comply with legal obligations. After this period, we securely delete or anonymize data.
9. Data Security
We implement industry-standard security measures, including:
Encryption (SSL/TLS)
Secure access controls
Regular audits and vulnerability assessments
10. Cookies and Tracking Technologies
We use cookies to:
Personalize your experience
Understand website traffic and app usage patterns
Enable essential site functionality
Managing Cookies: You can modify your browser settings to decline cookies. However, this may affect your experience using our services.
11. Location Data (Rideshare Services)
Our app uses real-time location data to facilitate rideshare services. You can enable or disable location services through your device settings, but this may impact service functionality.
12. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete it.
13. International Data Transfers
If we transfer your data outside Australia, we ensure it is protected through:
Standard contractual clauses
Compliance with Australian privacy laws and relevant international regulations
14. Changes to This Policy
We may update this policy from time to time. Any significant changes will be notified through the website and app. Your continued use of our services after such changes constitutes acceptance of the revised policy.
15. Contact Information
If you have any questions or concerns about this Privacy Policy:
Email: help@jaynstar.com
Phone: +61 494 348 891
